Returns & Refunds
Details
1. Return Policy
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Time Period:
You can initiate a return request within 1 day of receiving your order.
Please ensure that the return request is made within this timeframe.
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Eligibility:
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The return request is made within 1 day of receiving the order.
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The product is in its original packaging, unopened, unused, and with the shrink wrap intact.
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Returns are not accepted for bulk orders (orders with more than 5 units).
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Damaged or Incomplete Product:
We understand that accidents can occur during shipping. If your product arrives damaged or with missing parts, please contact our customer support team immediately for assistance.
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Return Process:
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Email us at support@movinminds.com or call us at +9190605 85105 with the order ID, product and reason
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Once the return request is acknowledged, you will need to courier the product to our warehouse.
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We will share the warehouse address with you upon confirmation.
2. Refund Policy
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We will process your refund (less return shipping fees) once the returned product is delivered to our warehouse and passes the quality check.
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Customers can choose to either ship the product to the return address or have us arrange a reverse pickup. For reverse pickups, the shipping handling charges will be deducted from the refund amount.
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For prepaid orders, the refund will be processed to the original payment method used at checkout. Refunds will reflect in your account within 7 to 14 days from the date of approval of the return request.
3. Cancellation Policy
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Order cancellations are possible within 24 hours of placing the order or before the order is shipped.
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To request a cancellation, email us at support@movinminds.com or call us at +9190605 85105.
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For prepaid orders, the cancellation refund will be initiated upon approval to the original payment method.
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If the order has already shipped, customers will need to bear the shipping charges for a return.
4. Exchanges (If Applicable)
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We strive to ensure you are satisfied with your purchase. Exchanges are limited to the following situations:
1. ​Missing Items: If any items are missing from your order, please contact us at support@movinminds.com or call us at +9190605 85105. Our team will promptly address and resolve the issue.
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2. Quality and Product Information: We ensure all product details, including dimensions and learning outcomes, are clearly provided in the descriptions. Please note that exchanges or returns based on personal preferences (e.g., disliking the product’s theme or subjective quality assessments) will not be accepted. We encourage customers to thoroughly review the product information before placing an order. If you have any questions, feel free to reach out to us for clarification.
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